General FAQ

Why is it called the 2nd Chance Outlet?

At Goodwill, we pride ourselves on offering second chances for individuals who have repaid their debt to society and proved themselves ready to reenter the workforce. We also give our donors’ gently used items a second chance by reselling them in our stores – and now our first outlet.

We believe in the power of second chances. And with our 2nd Chance Outlet, we’ll be able to offer more second chances than ever.

How will it be different from a normal store?

At our 2^nd Chance Outlet, merchandise will be sorted into categories and sold in large blue boats, as opposed to individually priced items on racks at our retail stores. The outlet store sells items that have been donated and cycled through our retail stores.

How does it work?

Items that are unsold at our retail stores are then sent to the outlet where they are given another chance at finding a new home.
Members simply show a proof of ID at the register to receive their special pricing. Members will also use a special cart for shopping.

How much does a membership cost?

There is a flat rate for the membership of $25 per month. There are not any pricing tiers for the membership.

What do I get with my membership?

With a 2^nd Chance Outlet membership, members will receive:

• An online portal to manage the membership
• Special reduced pricing on all products throughout the outlet
• Access to the membership referral program, which gives members a free month of membership for referring another customer

Is merchandise sorted?

Yes, textiles are separated into the following categories: men’s, women’s, children’s, bedding/bathroom and dresses/outerwear/intimates. We also separate by category our shoes, belts, hats, ties, purses and household wares.

How will items be priced at the outlet?

Merchandise sold at our 2nd Chance Outlet will be sold by weight. Checkout counters will have scales to weigh items. The full price chart for the Outlet can be found here.

Can I return items purchased at the outlet?

No, merchandise purchased at the 2nd Chance Outlet cannot be returned. All sales are final, and items are sold as-is.

Does the outlet accept donations?

No, our 2nd Chance Outlet does not accept donations.

Where do these items come from?

Donated items that aren’t sold at our 15 Louisville retail locations will be sold at our outlet.

Where is it located? What are the hours?

6201 Preston Highway, Suite D, in Louisville. It is open from 9 a.m. to 8 p.m. every day.